Customer Service Rep(5448)

Domino's Franchise•Memphis, TN

About The Position

A Customer Service Representative (CSR) plays a key role in delivering an exceptional customer experience. The position prepares food, takes customer orders, operates the point-of-sale system, maintains store cleanliness, and supports restaurant operations. CSRs work in a fast-paced environment and help ensure that customers receive accurate orders, great service, and high-quality products. The role is at the store level and reports to the Assistant Manager or General Manager. The position is non-exempt.

Requirements

Must be at least 16 years old or meet state minimum age requirements.
Ability to work in a fast-paced team environment.
Strong communication and customer service skills.
Ability to follow instructions and work with minimal supervision.
Ability to stand for extended periods.
Ability to lift up to 25 pounds.
Ability to reach, bend, stoop, and move quickly in a busy kitchen environment.
Ability to work near hot ovens and kitchen equipment.

Nice To Haves

Basic math and cash-handling skills preferred.

Responsibilities

Greet customers in person and over the phone in a friendly and professional manner.
Take customer orders accurately.
Answer questions about menu items, specials, and promotions.
Resolve customer concerns and escalate issues to management when necessary.
Prepare pizzas and other menu items according to company standards.
Follow food safety and sanitation guidelines.
Prepare products quickly, accurately, and consistently while maintaining portion control and product quality.
Operate cash registers and handle cash transactions accurately.
Assist with stocking food items and supplies.
Maintain a clean and organized work area.
Help with opening and closing duties as assigned.
Collaborate with team members to ensure efficient store operations.
Assist delivery drivers and management when needed.
Follow company policies, procedures, and safety guidelines.