Customer Service Representative

TEKsystems • Cypress, CA

7d • $22 - $23 • Onsite

About The Position

A renowned company is seeking Customer Service professionals to join their team. This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits. In this role you will consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily), ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts. You will also follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner. Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects. Use organizational skills to manage resources and locate references to maximize efficiency while on the phone. Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required. Maintain an enthusiastic and positive attitude and be on time and ready to work at the start of the shift.

Requirements

• Bachelor's Degree/Associate's Degree
• Strong communication skills
• Computer skills
• Team player
• Organization skills
• Problem-solving and ability to multi-task

Responsibilities

• Consistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily)
• Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.
• Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner.
• Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
• Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
• Use written communication skills to clearly and concisely document customers’ accounts of all necessary information required
• Maintain an enthusiastic and positive attitude
• Be on time and ready to work at the start of the shift

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree