Customer Service Representative

IDEX Corporation•Waterloo, ON

20d•CA$48,400 - CA$72,600•Onsite

About The Position

Customer Service Representatives (CSR’s) are key roles in our Value Stream. This role will correspond with our global commercial team and Channel Partners. Processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns. CSR’s work closely with all teams in the value stream to provide superior service to our customers.

Requirements

Related post-secondary education or equivalent experience is required.
2-4 years of related experience with a proven customer service track record in technical sales environment
A Customer Obsession Mindset and passion for technical sales is required.
Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.
Excellent attention to detail
Ability to multi-task and or pivot where required
Excellent verbal and written communication and organizational skills are required.
Proficiency in Microsoft Office applications is required.

Nice To Haves

A technical post-secondary or equivalent degree is preferred.
Prior experience in a manufacturing environment is desired.
Familiarity with ERP Systems strongly desired.
JDE experience preferred.
Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

Responsibilities

Ensuring customer PO’s meet compliance standards
Order entry and maintenance per standard operating procedures
Coordinating with value stream team to execute on customer orders
Keeping customers informed of any changes with their orders
Provide Order acknowledgments and other required documentation to customers
Addressing warranty claims, coordinating Return Materials Authorizations (RMA’s) and Order Change Notices (OCN’s)