Customer Service Representative

firstsourc • Lake Dallas, TX

15d • $15 - $16 • Remote

About The Position

FirstSource Healthcare has immediate full-time Work from Home positions available as Customer Service Representative. As a Customer Service Support Agent, providing remote support to paramedics and healthcare professionals. This role is crucial in ensuring timely and accurate communication between patients, providers, and internal departments.

Requirements

• High School Diploma or GED.
• Minimum 1 year of experience in a call center or customer service role.
• Typing speed of at least 25-30 WPM.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Comfortable using multiple software systems simultaneously.
• Internet speeds: 50mbps down / 25mbps up
• Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g
• Must have a private, quiet and dedicated workstation. No children or babysitting
• Ability to work flexible hours, including evenings and weekends.
• Ability to attend Training is 8am-4:30pm PST - Pacific time Monday thru Friday for up to 12 weeks. Training schedule is not work schedule
• Ability to work any shifts 8am-10pm PST- Pacific time, Monday - Sunday

Nice To Haves

• Bilingual English/Spanish

Responsibilities

• Answer inbound calls from patients, providers, and internal staff.
• Provide non-clinical support to paramedics and emergency response teams.
• Document interactions accurately in electronic systems.
• Route calls to appropriate departments or escalate urgent issues.
• Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies.
• Support scheduling and coordination of patient services when needed.

Benefits

• Company will provide equipment; you will only be required to have a UL surge protector to protect equipment.
• Additional earning potential for perfect attendance during each pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED