Customer Service Representative- 11/09/26

Group O•Remote, TX

12d•Remote

About The Position

Group O is seeking a Call Center Customer Service Representative to respond efficiently and courteously to customer questions and concerns. The representative serves as the first point of contact for individuals contacting the organization on behalf of its clients, handling inquiries, providing information, resolving issues, and supporting customer satisfaction through effective communication and critical thinking. The role involves assisting customers with orders, product information, billing, account maintenance, technical support, returns, exchanges, and shipment tracking. The representative documents interactions and resolutions, collaborates with internal departments on specialized or escalated inquiries, maintains product and service knowledge, and identifies opportunities to improve processes and service delivery. This is a full-time remote position based in the United States, with compensation of $16.00 per hour.

Requirements

High school diploma.
Basic customer service and phone-handling experience.
Minimum internet speed of 100 megabytes for the remote location.
Strong verbal communication skills, including the ability to convey information clearly, concisely, and professionally.
Active listening skills and the ability to empathize with customers while remaining calm under pressure.
Excellent problem-solving skills and willingness to own customer issues through resolution.
Familiarity with basic computer applications and proficiency in typing and data entry.
Adaptability in a demanding environment with shifting priorities and a diverse customer base.
Commitment to confidentiality, integrity, and professionalism when handling customer interactions and sensitive information.
Ability to work a set schedule and flexibility to work extra hours or a modified schedule to meet business needs.

Responsibilities

Receive incoming customer calls about inquiries, orders, product information, billing, account maintenance, or technical support, and provide prompt, courteous, accurate responses.
Listen to customer concerns, identify root causes, and resolve problems using available resources, tools, and knowledge bases.
Build positive customer relationships through empathy, patience, and professionalism, tailoring responses to customer needs.
Maintain knowledge of company products, services, features, pricing, and promotions through training, documentation, and internal communication.
Assist customers with orders, returns, exchanges, shipment tracking, and account information, following established procedures for accuracy and efficiency.
Record customer interactions, inquiries, and resolutions in appropriate systems or databases, and prepare reports or summaries as required.
Collaborate with sales, marketing, technical support, and other departments to address specialized or escalated inquiries.
Identify opportunities to improve processes, procedures, workflows, tools, training, and service delivery; provide feedback and suggestions.