2026

Group O•Remote, TX

12d•Remote

About The Position

Group O is seeking a bilingual (English/Spanish) Call Center Customer Service Representative to respond efficiently and courteously to customer questions and concerns. The representative is a first point of contact for individuals seeking assistance on behalf of the organization’s clients, handling inquiries, providing information, resolving issues, and supporting customer satisfaction through effective communication and critical thinking. The role involves receiving customer calls about orders, products, billing, account maintenance, or technical support; identifying and resolving concerns; and assisting with orders, returns, exchanges, shipments, and account information. Representatives maintain product and service knowledge, accurately document interactions, collaborate with other departments when issues require specialized assistance, and suggest improvements to service processes. The position is remote in the United States and pays $17.00 per hour. Employees work a set schedule, with flexibility to work extra hours or a modified schedule to meet business needs.

Requirements

High school diploma.
Basic customer service and phone handling experience.
Bilingual English/Spanish communication ability.
Strong verbal communication skills and the ability to convey information clearly, concisely, and professionally.
Active listening skills and the ability to empathize while remaining calm and composed under pressure.
Strong problem-solving abilities and willingness to take ownership of customer issues through resolution.
Familiarity with basic computer applications and proficiency in typing and data entry.
Adaptability in a demanding environment with shifting priorities and a diverse customer base.
Commitment to confidentiality, integrity, and professionalism when handling customer interactions and sensitive information.

Responsibilities

Receive incoming calls about customer inquiries, orders, product information, billing, account maintenance, and technical support, and provide prompt, courteous, accurate responses.
Listen to customer concerns, identify underlying issues, and use available resources and knowledge bases to troubleshoot and resolve them.
Build positive customer relationships through empathy, patience, and professionalism, tailoring responses to individual needs.
Maintain and update knowledge of products, services, features, pricing, and promotions through training, documentation, and internal communications.
Help customers place orders, process returns or exchanges, track shipments, and manage account information in accordance with established procedures.
Record customer interactions, inquiries, and resolutions in appropriate systems or databases, and prepare reports or summaries as required.
Collaborate with sales, marketing, technical support, and other departments to resolve inquiries requiring specialized expertise or escalation.
Identify opportunities to improve processes, procedures, service delivery, workflows, tools, or training programs.
Work a set schedule and be flexible to work extra hours or a modified schedule to meet business needs.