Customer Service Representative - Bilingual
About The Position
Uline is seeking a bilingual Customer Service Representative to build customer relationships, provide solutions, and deliver customer service. The role processes orders and account inquiries, answers product, pricing, and shipping questions, and helps customers use Uline’s website and online ordering. Representatives communicate with customers by phone, email, and chat and recommend solutions that meet their business needs. Hands-on training and ongoing support are provided. This is a full-time, on-site position with various shifts available at Uline’s Georgia Branch in Braselton.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening, and communication skills.
- Fluency in English and Spanish, both verbal and written.
Nice To Haves
- Bachelor’s degree.
- Prior customer service experience.
Responsibilities
- Process customer orders, make product recommendations, and handle account inquiries using company technology.
- Answer customer questions about products, pricing, and shipping.
- Build business relationships with customers by phone, email, and chat.
- Understand customer needs and recommend appropriate Uline solutions.
- Help customers navigate Uline’s website and online ordering.
Benefits
- Complete health insurance coverage.
- 401(k) with a 6% employer match, starting on day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program covering professional continuing education.
- Clean, modern facilities.
- On-site fitness center and walking trails.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
