Customer Service Representative

UCFS Healthcare•Norwich, CT

13d•$20 - $23•Onsite

About The Position

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. We are currently seeking a Customer Service Representative for our Norwich Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff. This includes intake support for the front desk and dental, medical, and behavioral services, as well as telephone support for all callers. UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location. Expected Schedule: Full-Time, 40 hours/week; Monday- Friday 7:45am - 4:45pm; 8:00am - 5:00pm; Coverage of the 10:00am- 7:00pm shift is Rotated. All Coverage is Shared Equally Amongst the Customer Service Representatives. Main Work Location: Norwich, CT.

Requirements

High school diploma or general education degree (GED)
One year of related experience and/or training in a medical office OR 3 years in a customer service role
An equivalent combination of education (above a high school diploma or GED) and experience may be considered
Access to transportation for travel to other UCFS sites in Griswold, Norwich, New London, and Plainfield, CT as needed
Familiarity with software programs such as Microsoft Office Suite
Familiarity with electronic health records (EHR) systems, preferably EPIC
Demonstrated communication & interpersonal skills to place clients/patients at ease to screen their needs & provide correct service(s)
Excellent communication, interpersonal skills, and problem-solving skills.

Responsibilities

Greets all clients, visitors, and employees, providing courteous and professional customer service in person or on the telephone.
Follows the check-in and out workflow process to ensure that the client and clinical staff experience exceptional customer service.
Schedules and books clients for appointments with Behavioral Health, Dental, Medical and all other Health Center services, utilizing proper systems for clinician and/or UCFS employee notification.
Performs medical records duties; including requesting, retrieving and filing records, scanning documents into the Electronic Health Record, assisting in the Release of Information applications, and monitoring fax servers and laboratory interfaces.
Enters new or existing demographic and insurance information into the Electronic Health Record, as well as perform insurance verifications and collect copay verification. Performs initial client intakes as necessary.
Collects payments and copayments for services rendered and reconcile daily financial activities.