Customer Service Representative - FT

NOZZLE NOLEN INC • West Palm Beach, FL

4d • $18 - $0 • Onsite

About The Position

Nozzle Nolen Pest Solutions is seeking a highly organized Customer Service Representative to provide exceptional service while managing calls, schedules, and customer needs with professionalism and care. As a third-generation, family-owned company protecting South Florida homes and businesses since 1951, we value exceptional people to deliver exceptional customer experiences. This role is ideal for someone who enjoys helping people, staying organized under pressure, and being a reliable point of contact for customers.

Requirements

• Exceptional phone etiquette, tone, and communication skills
• Strong multitasking abilities and the ability to stay organized in a fast-paced environment
• High attention to detail and accuracy
• A proactive, team-player mindset with a willingness to jump in wherever needed
• Ability to think critically, solve problems, and adapt quickly
• Comfortable using computers, Microsoft Office, and learning new software systems
• Positive attitude with a genuine passion for helping customers
• High School diploma or equivalent required
• Minimum of 2 years of customer service experience required, preferably in a high-call-volume or phone-based customer support environment

Responsibilities

• Serve as the first point of contact for customers with professionalism, warmth, and confidence
• Handle a high volume of inbound and outbound calls while maintaining a calm, polished phone presence
• Deliver exceptional customer service by actively listening, resolving concerns, and creating positive customer experiences
• Multitask efficiently between calls, scheduling, emails, customer accounts, and internal communication systems
• Accurately update customer information, service notes, and account details with strong attention to detail
• Coordinate with technicians and internal departments to ensure smooth communication and customer satisfaction
• Professionally de-escalate customer concerns and maintain composure in fast-paced or challenging situations

Benefits

• Health insurance
• Paid time off
• Paid training
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED