FT - Customer Service Representative

Teton County•Jackson, WY

10d•Onsite

About The Position

The Teton County Parks & Recreation Department is looking for a Full-Time Customer Service Representative to join our team. This role involves performing basic clerical and administrative duties in support of staff and patrons, ensuring compliance with County policies and quality standards. The position requires weekend and evening availability.

Requirements

High school diploma or GED equivalent
One year of experience providing customer service, which included cash handling responsibilities
Knowledge of methods of conflict resolution.
Knowledge of County and Department policies and procedures.
Knowledge of accurate cash handling; practices and principles of balancing deposits and cash drawer reconciliation.
Skills in establishing and maintaining cooperative working relationships with coworkers and other individuals in contact during the course of work; communicating clearly and concisely
Skills in operating a personal computer utilizing standard software such as Microsoft Office and some specialized software; functioning standard office equipment.
Skills in assessing, prioritizing and completing multiple tasks and demands simultaneously.

Responsibilities

Answers phone calls; greets walk in customers; responds to various inquiries about programs.
Collects payments; completes report reconciliations; balances deposits daily.
Sets up and breaks down program equipment; monitors the activities of the gym and multi-purposes rooms.
Assists with minor maintenance and repair tasks throughout the facility; cleans lobby and recreation areas.
Orders, receives, and distributes supplies and equipment; maintains office supply storage areas.
Accesses department files, locates information for customers, staff, local agencies, and others as authorized.
Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.