Customer Service Representative

Safilo USA • Portland, OR

4d • Onsite

About The Position

As a Customer Service Representative (CSR) at Smith Optics, you’ll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You’ll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.

Requirements

• Clear communication, organization, and efficient time management skills.
• Ability to build rapport with customers and colleagues.
• Ability to handle multiple tasks simultaneously and prioritize them effectively.
• Self-motivated, reliable, and ability to thrive in an independent work environment.
• Experience with Microsoft Suite.
• 1-2 years Customer service experience required.
• Call center experience required (chat and email).
• English speaking, writing, reading required.

Nice To Haves

• Familiarity with customer experience ticketing solutions & live chat platforms.
• Multilingual (French, Spanish) desired but not required.

Responsibilities

• Address customer inquiries through chats and emails with professionalism and warmth.
• Investigate and resolve customer questions efficiently, always maintaining our high standard of care.
• Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.
• Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry.
• Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.
• Meet department goals and KPIs related to customer service, continually striving for improvement.
• Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first.
• Take on additional duties as required, showcasing flexibility and commitment to our mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees