Customer Service Representative- Spartanburg, SC or Greenville, SC

Velocity Vehicle Group • Greenville, SC

1d • $20 - $25

About The Position

Velocity Vehicle Group is hiring a Customer Service Representative to serve as a welcoming point of contact for customers at its Spartanburg, SC or Greenville, SC location. The representative gathers vehicle information, handles paperwork, and provides ongoing updates during the repair process. The role also involves addressing customer questions, keeping accurate records, collaborating with colleagues, staying informed about product developments, and following safety policies and procedures.

This is a full-time position offering $20–$25 per hour based on experience, plus a bonus plan. Velocity Vehicle Group describes itself as a rapidly expanding commercial truck dealership organization with a full-service offering for truckers, owner-operators, fleets, and companies. The company promotes a collaborative workplace culture, training, and career advancement opportunities.

Requirements

• Dedication to delivering exceptional customer service.
• Proficient typing skills and computer operations.
• Strong organizational skills.
• Excellent communication, problem-solving, and sales skills.
• Strong interpersonal skills for professional interactions.
• Efficient order management and follow-up abilities.
• Ability to multitask.

Responsibilities

• Warmly greet customers and gather comprehensive vehicle information.
• Handle paperwork efficiently and provide regular updates during repairs.
• Engage with customers to address their questions and concerns.
• Ensure data accuracy and integrity.
• Collaborate with team members to meet company objectives.
• Stay up to date on product developments to enhance customer service.
• Adhere to safety policies and procedures.
• Manage orders and follow up efficiently.

Benefits

• 401(k) with employer matching
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer-paid life insurance
• Paid vacation days
• Sick leave
• Employee discounts
• Company events
• Training programs
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed