Customer Service - Part Time
About The Position
Sub Source is a trusted job shop specializing in full-service metal finishing, coating, and nondestructive testing — all from a single, centralized location in Rockford, IL. We are NADCAP and ISO 9001:2015 certified and known for our high-quality standards and quick turnaround times. Our team thrives on precision, reliability, and technical excellence. We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service. As the primary point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and delivering a positive customer experience.
Requirements
- Previous experience in customer service roles is highly desirable.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational and time management abilities.
- Proficient in using CRM systems, and Microsoft Office Suite.
- Ability to work effectively in a fast-paced and dynamic environment.
- Problem-solving skills and the ability to handle challenging customer situations.
Responsibilities
- Respond to customer inquiries promptly and professionally via phone, email, or chat.
- Build and maintain strong customer relationships through effective communication and problem resolution.
- Provide information about products, services, and pricing to customers.
- Assist customers with placing orders and guide them through the process.
- Verify order details to ensure accuracy and completeness.
- Coordinate with relevant departments to facilitate smooth order fulfillment.
- Investigate and resolve customer concerns, complaints, or issues related to quotes, orders, or deliveries.
- Escalate complex issues to the appropriate departments for resolution.
- Maintain accurate and up-to-date customer records, including quotes, orders, and interactions.
- Generate reports on customer interactions for management review.
- Stay informed about product features, specifications, and updates.
- Continuously update knowledge on industry trends and pricing strategies.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
