Remote Inbound Customer Service Representative

Ken Garff•Draper, UT

21h•Remote

About The Position

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start April 27th, 2026.

Requirements

Ethernet connection only (must be hard-wired to router or wall port)
Minimum speeds: 50 Mbps download / 20 Mbps upload
Maximum ping: 40 ms or lower
Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
Minimum 50 Mbps download speed
Minimum 20 Mbps upload speed
Maximum 40 ms ping or lower
Must provide 3 speed test results taken at different times during working hours for approval
Operating System: Windows 11 required (Mac/Apple products not supported)
Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
Memory (RAM): Minimum 16 GB
Storage: Minimum 256 GB
Must provide your own equipment
Dual monitors (2 or more required)
Webcam (required)
Smartphone (required for authentication purposes)
Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
Keyboard and mouse
Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Nice To Haves

Previous customer service or call center experience is a plus.
Bilingual in Spanish is a PLUS!

Responsibilities

Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Benefits

Earn a college degree, no cost to you!
Paid training
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!