Customer Service Representative- Evernorth- Remote (Per Diem)
About The Position
As a Customer Service Representative supporting the Central Florida Nursing Team, you will serve as a first point of contact for internal and external clients. Within the scope of the role, you will clarify and research requests, provide information, and resolve non-clinical issues. The position coordinates home-infusion nursing visits and referrals with patients, nursing staff, pharmacy, reimbursement, prescribers, and other departments. The role is per diem, generally covering 2–3 weekends per month from 8 a.m. to 5 p.m. EST, with weekday coverage as needed. Work is described as remote/on-site for the Longwood office. CarepathRx, part of Evernorth Health Services, works to improve access to specialty pharmacy, infusion, and enteral therapies. The Cigna Group describes its mission as improving the health and vitality of those it serves through Cigna Healthcare and Evernorth Health Services.
Requirements
- High school education or GED.
- At least 3 years of relevant customer service experience.
- High proficiency in and regular use of Excel and Outlook.
- Proactive work ethic and ability to be managed and trained virtually.
- Strong attention to detail.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
- For work performed at home occasionally or permanently, an internet connection through a cable broadband or fiber-optic provider with speeds of at least 10 Mbps download and 5 Mbps upload.
Responsibilities
- Work with nurse managers and supervisors, field staff, and patients to schedule home-infusion visits across a region of branches.
- Complete nurse assignments for patients, reschedule visits based on patient availability, staff new patients with appropriate nurses, and proactively monitor patient appointments for accuracy.
- Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments while providing customer service.
- Communicate with staff, departments, and prescribers through fax, email, instant messaging, and phone.
- Monitor personal email and nursing mailboxes for follow-up needs and prioritize requests.
- Use multiple Excel documents to determine outstanding work and urgency.
- Respond promptly to inquiries from patients, field staff, and other departments about nursing and patient referrals and schedules.
- Investigate and research issues and provide resolution.
- Take initiative in problem-solving, multitask effectively, and use critical thinking.
- Enter data accurately and on time in appropriate systems.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
