Customer Service Representative

Sandvik•Denver, CO

6d•Hybrid

About The Position

Sandvik Mining Rock Tools is looking for a Customer Service Support and Sales Representative in Denver, CO. The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The customer service support role will be a hybrid role requiring at least 3 days in office in downtown Denver, CO.

Requirements

2-5 years experience in customer service, or mixture of Associates degree + 2 years experience
Proficiency in MS Office (Excel, Word, Outlook)
Experienced with ERP system and/or CRM system (Salesforce or other)
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Nice To Haves

Ability to navigate multiple different computer systems, comfort with learning new programs
Proficiency in Power BI

Responsibilities

Answer designated inbound calls from external customers and process sales orders received by phone
Assess customer inquiries and route to the appropriate individual or department
Take ownership of customer issues and ensure commitments are met accurately and on time
Expedite urgent orders to meet critical customer delivery needs
Escalate customer concerns to supervisors and collaborate on resolution when required
Proactively inform customers of order status changes, backlog issues, and delivery updates
Identify inefficiencies in processes and recommend improvements
Support continuous improvement initiatives and cross-functional projects
Ensure adherence to company policies, financial controls, and regulatory requirements
Maintain data accuracy and integrity across all systems