Customer Service Rep (03154) - 537 US Highway 41 Byp N.

Domino's Franchise•Venice, FL

2d•Onsite

About The Position

As a Domino’s Customer Service Representative, you provide friendly customer service and help prepare, process, and serve orders. The role includes taking orders in person and by phone, addressing customer concerns, handling cash, upselling, making pizzas, preparing food, maintaining food and portion control, and following hygiene and food-safety practices. You also operate store equipment, stock ingredients and supplies, take inventory, complete paperwork, and clean the equipment and facility. Training and support are provided by a manager or teammate. The job may be part-time or full-time and can offer opportunities to develop a career with Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to differentiate between hot and cold surfaces.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack delivery cases weighing up to 50 pounds onto shelves up to 72 inches high.
Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, sometimes using up to 7.5 pounds of force.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, reach, and perform continuous hand tasks, including forceful use of the forearms and wrists when shaping dough.
Ability to work around varying or adverse weather during outside tasks, temperatures ranging from 36 degrees in the cooler to 90 degrees and above, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone and use near- and mid-range vision for most in-store tasks; depth perception is also required.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders in person and over the phone.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare pizzas and other products, including food preparation and portion control.
Follow hygiene and food-safety practices.
Operate store equipment.
Stock ingredients and supplies from deliveries in storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily.
Perform outside tasks such as removing trash.
Unload deliveries using a hand truck and move products to shelves.
Change prices on signs, wash walls, and perform maintenance as needed.