2nd Shift Customer Service Representative

Suburban Automotive Services • Auburn Hills, MI

3d • Onsite

About The Position

As a member of the Global Logistics CVO (Company Vehicle Operations) Team, the Vehicle Coordinator is responsible for assigning and disposing of company-owned vehicles to ensure the appropriate flow of inventory based on the currently provided parameters set by the OEM (Original Equipment Manufacturer) client.

Requirements

• A high school diploma/GED.
• 1 year of previous customer service experience.
• Base PC skills with a solid understanding of Microsoft Office Suite products such as Excel, Word, PowerPoint, etc.
• Strong written and verbal communication skills.
• Strong analytical/problem-solving ability.
• Excellent organizational skills yet flexible to accomplish objectives that are often subject to change.
• Able to work independently with minimal supervision and direction.
• Must have superior attendance, be prompt, and reliable.

Responsibilities

• Update company systems.
• Schedule vehicle swaps for executives.
• Communicate with executives in high volume via phone, email, and in person.
• Oversee the processing of vehicle appointment records.
• Problem solve and assist with driver inquiries.
• Support vehicle sales processes through system updates and documentation.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED