Customer Service Representative 2nd shift

TTM Technologies•San Jose, CA

6d•$45,694 - $72,226•Onsite

About The Position

The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation.

Requirements

Must clearly understand technology associated with manufacturing high technology circuit boards
Project independence, motivation and a success driven approach to complete responsibilities and meet goals
Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
Able to use superior customer-oriented telephone etiquette
Ability to coordinate and work effectively with many different departments, companies and personalities
Ability to read, write and communicate in English to the degree necessary to perform the job
Ability to work under pressure and prioritize tasks
Ability to multitask
3 - 5 years experience in an inside sales environment; preferably in the printed circuit board industry
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Bachelor’s degree preferred, but not required.

Responsibilities

Able to quote from drawings or information supplied by customers to adequately book orders
Establish and maintain standard pricing levels at quotation
Negotiate and follow up on sales quotations to secure and book job orders
Address, resolve and communicate customer issues concerning manufacturability of products
Complete error free order entry into pre-established software and systems
Track job orders from booking to product release
Understand and maintain database of records for backlog reconciliation
Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
Communicate with manufacturing departments to resolve on time delivery and quality issues
Maintain complete and accurate customer contact information
Set forth to meet and achieve daily goals
Responsible for providing and interpreting reports on sales activities and objective measurements
Develop, solicit and generate new customer accounts
Develop and maintain an organized work area
Balance workload to meet goals