Bilingual Customer Service Representative (2nd shift)

iGo•Tyrone, PA

3d•Onsite

About The Position

InspectionGo is transforming how homeowners manage and protect their most valuable investment — their home. With our innovative digital platform and the new HomeBinder Assistant service, we’ve made it easier than ever for homeowners to organize, store, and share key information, all in one secure place. As we continue to grow, we’re looking for a motivated, people-centered Customer Service Rep to join our high-energy, high-reward team. If you thrive on building authentic connections, love solving problems, and have a passion for helping others while achieving your own professional goals, this is the opportunity for you! The role of the Bilingual Customer Service Rep is an in-office position focused on effectively engaging with clients in English and Spanish to help support our diverse client base and remove language barriers to ensure every customer receives a tailored, professional experience. You will seamlessly transition between English and Spanish to serve customers effectively, making outbound phone calls, answering inbound calls, and monitoring text responses to customers to follow up on services provided, review benefits included, and invite them to take a consultation call with a member of the HomeBinder Assistant sales team.

Requirements

A positive, energetic mindset with a passion for people
Excellent phone and in-person communication skills
Motivation, perseverance, and a desire to grow a career
Organizational skills to keep on top of details and client records
Problem-solving skills to overcome objections
Ability to work evenings
Speak, read, and write (legibly) in the English language without assistance
Solid computer skills to include, but not be limited to, accurate and timely data entry, login/out, screen, program, and website navigation.
Ability to work independently without direct supervision and, as part of a team, produce expected results.
Routinely apply practical critical thinking skills to improve processes, troubleshoot situations, and resolve problems.
Must constantly talk, hear, stand, or sit for extended periods while using a computer, telephone, or other productivity devices to communicate with others and conduct business.
Frequent use of fingers and hands to handle, feel, or operate objects such as computer keyboards, office equipment, and audio/video/telecommunications equipment.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision), the ability to identify deviations and differences from an established tolerance or standard and adjust focus between objects, materials, colors, and textures.
Currently authorized to work in the United States on a full-time basis.
At least 18 years of age.

Nice To Haves

Ability to Commute: Tyrone, PA 16686 (Preferred)
Ability to Relocate: Tyrone, PA 16686: Relocate before starting work (Preferred)

Responsibilities

Build and maintain strong relationships with existing and potential clients.
Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
Communicate features, benefits, and value propositions clearly and persuasively.
Complete sales activities (calls, texts, emails) to convert Spanish-speaking clients into scheduled meetings on your calendar
Maintain accurate and up-to-date records in the company software tools.
Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.
Assist with translating customer-facing materials into conversational Spanish to ensure authenticity.