Customer Service Representative (Bilingual)

El Centro Del Barrio•San Antonio, TX

1d•Onsite

About The Position

CentroMed is a 501(c)(3) non-profit organization providing healthcare for all populations. As a Federally Qualified Health Center (FQHC) with multiple locations, CentroMed has been dedicated to its mission for over 50 years. We are seeking a Customer Service Representative (CSR) to be the primary point of contact for patients, ensuring a positive experience from registration to the completion of their healthcare journey. The CSR is responsible for patient registration, processing requests for healthcare and social services, coordinating encounter data entry, conducting financial reviews, and managing billing and collections. This role is crucial for meeting agency deadlines, contributing to the annual UDS report, and supporting Compliance & Quality Improvement activities.

Requirements

High School Diploma or equivalent.
General experience working in a health care setting.
Experience with medical data entry preferred.
Strong clerical skills including keyboarding.
Good understanding of basic math.
Computer knowledge and use of a calculator.
Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with a better-than-average attention to detail.
Bilingual English/Spanish.

Nice To Haves

Experience with medical data entry.

Responsibilities

Establish and update patient accounts in the computer system.
Enter charges for self-pay, insurance, and eligibility programs.
Reconcile charges at the end of each day and maintain error-free daily balance sheets.
Determine patient eligibility for special programs.
Assist patients and visitors in the clinic.
Answer telephones, identifying self and clinic name.
Schedule patient appointments according to established protocols.
Maintain 100% productivity rate.
Perform encounter entries, maintain logs, and manage referrals and outreach paperwork.
Review and update household financial and demographic information annually.
Perform intake interviews on all new patients and confirm homelessness.
Review and update patient registration and demographic information periodically.
Assemble necessary medical/dental record forms and initiate encounter forms.
Follow up on no-shows as directed.
Maintain excellent personal attire, including uniform and nametag, in compliance with CentroMed appearance standards.
Demonstrate excellent attendance and punctuality.
Assist clinical teams in patient assessment via observation and notify clinicians in case of emergencies.
Abide by policies and procedures in the Employee Safety Handbook, maintaining agency, OSHA, and JCAHO compliance standards.
Participate in the agency’s Quality Improvement Program.
Assist with outreach activities and other duties as assigned.