Bilingual Customer Service Representative

TKC Holdings • San Antonio, TX

1d • Onsite

About The Position

The Bilingual Call Center Agent will provide excellent customer service via answering inbound calls from and completing outbound calls to existing and new customers. Must be able to work Wednesday-Saturday 8am-7pm.

Requirements

• High school diploma or equivalent required
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Must type 45 WPM or faster
• Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner
• Must possess excellent verbal and written communication skills
• Must have the ability to perform basic accounting functions

Nice To Haves

• some college education is preferred
• experience with Microsoft Word and Outlook is preferred
• experience with Excel is a plus

Responsibilities

• Answer incoming calls for Inmate Calling Solutions’ Point-of-Sale Prepaid Collect (PSPC) product
• Assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions
• Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary
• Complete customer investigations and place outbound calls to provide the best possible customer service
• Reporting customer service-related complaints to technical and operational staff for diagnosis and resolution
• General duties as assigned

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• paid time off
• Company Match for the 401(k) Retirement Savings Plan
• DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED