Customer Service Representative (29-03)

La Clinica de Familia Inc.•Las Cruces, NM

1d•$15 - $15•Onsite

About The Position

La Clinica de Familia (LCDF), a Federally Qualified Health Center serving Southern New Mexico for over 40 years, seeks a Customer Service Representative. The role is primarily responsible for maintaining medical records and patient information, protecting confidentiality, and complying with applicable LCDF policies and standards. The representative also assists with other front-office functions, particularly delivering effective customer service to patients at the assigned clinic.

Requirements

High school graduation or equivalent, and/or completion of a medical terminology course.
Bilingual English/Spanish skills are required.
Excellent communication, interpersonal, and customer-service skills, including excellent phone etiquette.
Strong time-management, organizational, and analytical abilities, with high attention to detail.
Ability to initiate work independently, adapt, communicate with a variety of staff members, and exercise excellent judgment.
Ability to maintain a high level of confidentiality and work under pressure with minimal supervision.
Ability to work in a high-stress environment.
Basic math and office skills, including ability to use Windows-based software, a copier, and a fax machine.
Competency in basic computer skills and flexibility.

Nice To Haves

One year of experience in a records department is preferred.

Responsibilities

Maintain medical records and patient information.
Safeguard confidential information and comply with applicable LCDF policies and standards.
Assist with other front-office functions.
Provide effective customer service to patients at the assigned clinic.
Advocate for a positive patient experience and treat patients with respect, dignity, and cultural appropriateness.