Customer Service Representative

Pratt Industries • Rock Hill, SC

6d • Onsite

About The Position

As a Customer Service Representative in Rock Hill, SC, your role at Pratt Industries will be pivotal in achieving our vision of becoming the leading provider of sustainable packaging solutions. Your work will seamlessly integrate our entrepreneurial spirit and collaborative team culture, ensuring you find pride and purpose in what you do every day. Behind the scenes, our team thrives on innovation and a passion for excellence, where each member contributes to projects that protect, transport, and drive sales for our customers. You'll be part of a dynamic group that values new ideas and the growth they ignite.

Requirements

• High school diploma or equivalent
• Experience working in a manufacturing industry preferred
• Computer data entry experience preferred
• Experience in the corrugated box industry preferred

Responsibilities

• Take and process customer orders
• Address inquiries and complaints
• Coordinate with internal teams
• Uphold company policies
• Engage in sales support activities
• Processing billing and purchase orders efficiently
• Maintaining customer files meticulously
• Communicating effectively with customers and sales teams
• Analyzing warehouse stock levels and monthly usage
• Contributing to the growth-oriented and sustainable ethos of Pratt

Benefits

• Insurance benefits within one month
• Paid holidays
• 401k with partial match
• Paid vacation days after six months
• medical
• dental
• vision
• life
• disability
• All State
• Pre-Paid Legal
• 401(k) with company match
• paid vacation
• paid holidays
• childbearing and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED