Customer Service Representative - Victor Stanley

PlayCore Careers•Dunkirk, MD

9d•Onsite

About The Position

The Customer Service Representative will work together with the Business Development and the Inside Business Development teams as well as other staff members to grow the existing customer base, create new customer base and meet or exceed sales expectations while increasing customer satisfaction.

Requirements

Requires an advance-related degree or a high school diploma/equivalent with over 2 years of work-related experience.
Must have excellent communication and active listening skills with the ability to deal with others in a professional manner.
Attention to detail is essential.
Time management with a strong sense of urgency and motivation required.
Demonstrates proficiency with MS Excel, Word, and Outlook.

Nice To Haves

Analytical Decision-Making
Communication
Learning & Development
Planning & Organizing
Professionalism & Integrity
Risk-Taking/Creative Thinking
Teamwork & Relationship-Building
Results Orientation

Responsibilities

Answer customers' questions about products, prices, availability, and product uses.
Work with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products.
Quote prices and other bid specifications.
Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
Collaborate with colleagues to exchange information such as business development strategies and marketing information.
Follow up on orders and quotes.
Other duties as assigned.