Customer Service Representative (CSR), Stanley, WI

Ambassador Supply • Stanley, WI

3d • Onsite

About The Position

Hixwood Metal is seeking a Customer Service Representative (CSR) to join their sales team in Stanley, WI. The CSR will provide exceptional customer service by managing walk-in guests and handling phone and email inquiries. This role is crucial in supporting the sales team and ensuring a positive customer experience. The company specializes in agricultural, pole barn, shed, building supply, coil, blank flat stock, and slit coil needs, serving West Central Wisconsin since 1998.

Requirements

• High school diploma or GED.
• Great customer service skills are a must!
• Excellent communication and interpersonal skills with a positive attitude.
• Outstanding organizational skills with the ability to multi-task.
• Ability to work with little supervision and track multiple processes in a fast-paced environment.
• Strong problem-solving skills and the ability to exercise sound judgement and make decisions.
• Need to be independent, self-motivated and a team player.
• Must have mathematical skills commensurate with position.
• Detail oriented.
• Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook).

Nice To Haves

• Building materials experience is a plus.
• Previous experience in the construction industry is preferred.
• 1-year previous customer service experience preferred.

Responsibilities

• Greet walk-in customers with a smile and evaluate their needs.
• Direct customers to an inside sales representative or other appropriate employee.
• Print customer pick-up paperwork.
• Keep the counter area clean and well merchandised.
• Become acquainted and proficient with post frame and shed construction methods.
• Become acquainted and proficient with our price book.
• Become acquainted and proficient with our various product lines.
• Become acquainted and proficient with our lead tracking software.
• Invoice customers for building materials.
• Process sales orders and payments using our Point-of-Sale system.
• Complete basic quotes.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED