Customer Service Representative

Sir Speedy, Longwood, FL • Longwood, FL

13d • $18 - $22 • Onsite

About The Position

Sir Speedy Longwood is a locally owned, nationally recognized printing, signage, and marketing company serving Central Florida businesses for more than 35 years. Our customers range from museums and nonprofits to contractors, manufacturers, healthcare organizations, and real estate firms. We believe exceptional customer service, quality products, and strong relationships are what set us apart. If you enjoy solving problems, building relationships, and working in a fast-paced environment where every day is different, we'd love to meet you.

Requirements

• Service-first attitude with excellent communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and deadlines
• Professional, dependable, and accountable
• Comfortable discussing pricing and product options
• Strong computer skills
• Willingness to learn print products, materials, and software

Nice To Haves

• 3+ years of customer service experience
• Print, copy, signage, or marketing industry experience is a plus
• Experience with quoting or order management systems is helpful

Responsibilities

• Greet customers in person, by phone, and email
• Manage customer projects from quote through delivery
• Learn customer goals and recommend the best print and signage solutions
• Prepare quotes, invoices, and work orders
• Coordinate with production to ensure jobs are completed accurately and on time
• Guide customers through proof approvals
• Keep customers informed on project status and timelines
• Build long-term customer relationships that generate repeat business
• Identify opportunities to recommend additional products and services
• Package and ship completed orders (FedEx, UPS, USPS)
• Help maintain office and shipping supplies

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed