About The Position
i2c Customer Service Representative is responsible for handling all customer concerns. Some of these responsibilities includes; interacting with customers over the phone and/or via email. Our Customer Service Representatives are required to maintain a high level of professionalism and knowledge, as they are i2c first contact with customers. Each interaction is a great opportunity for i2c Customer Service Representative to add value to the organization. At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representatives for day and evening shifts to provide great service to our customers. If you enjoy helping others and making a difference, we want to talk with you!
Requirements
- High School Diploma or equivalent
- Must be Tri-lingual (English- Spanish-French), (English-Portuguese-French), (English-Spanish-Portuguese)
- Relevant CSR experience preferably with a background in call center operations.
- Excellent verbal skills and professional
- Familiar with basic computer operations.
- Ability to manage time effectively and to meet attendance procedures to include a minimum of 40 hours or 20 hours part time, weekly with shifts that include various days and hours.
- An excellent written and verbal communicator with the ability to build and maintain strong working relationships.
Responsibilities
- Provide customer support to consumer cardholders.
- Confidently answer contacts, through multiple channels (i.e. Phone, Email), from customers regarding products and services.
- Follow defined Standard Operating Procedures (SOPs) that support operational performance.
- Share shift summaries and any required reporting with respective Supervisors and Managers.
- Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontracts.
- Must maintain a high level of confidentiality and discretion due to the data sensitivity nature of the work.
- Responsible for following information security tasks as part of the work scope.
- Works closely with relevant groups and timely reports and alerts concerned units for effective response regarding customer transaction inquiries.
- Stays abreast with regulations and industry best practices.
- Work on project assigned by management.
Benefits
- Night Shift Differential ($2.00 - evening after 8pm)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
