Customer Service Representative (Temp-to-Hire)

Greenville Water•Greenville, SC

1d•Onsite

About The Position

Provides quality customer service to the Greenville Water consumers and performs routine bookkeeping, collects and processes customer payments with accuracy in a timely manner. The Customer Service Representative receives and responds to customer interactions via the telephone, email, internet, or in person in a professional, prompt, courteous, accurate manner while recording a brief overview of communication. They investigate and resolve customer complaints to determine validity and corrective action to be implemented; reports complex issues to supervisor; and if follow-up is required, it is done within the timeframe committed to the customer. This role also performs a variety of routine cashiering tasks, such as setting up and balancing cash drawers, processing payments, posting payments to accounts, updating account information, etc. The representative develops a rapport with internal/external customers; greets using a person's name; and demonstrates account ownership. They research accounts; determine adjustments according to established rules and procedures; notify customers of deposits due and of payment discrepancies as necessary; and post time extensions for payments. Additionally, they receive and process applications and work orders for services; determine deposit amounts and enter information on automated work order program. Prepares billing adjustments, credits, debits and transfers on automated adjustment program. Enters accurate customer information into computer systems. Provides training to new and existing employees. Performs routine clerical work, including but not limited to compiling data for reports, typing reports and correspondence, copying and filing documents, entering computer data, answering the telephone, etc. Interacts and communicates with various groups and individuals such as the immediate supervisor, other department supervisors and employees, customers, and the general public. This position may relieve the receptionist as needed and performs related duties as required.

Requirements

A High School Diploma or GED
One (1) year of experience in customer service or related field
Possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

Receives and responds to customer interactions via the telephone, email, internet, or in person in a professional, prompt, courteous, accurate manner while recording a brief overview of communication.
Investigates and resolves customer complaints to determine validity and corrective action to be implemented; reports complex issues to supervisor; and if follow-up is required, it is done within the timeframe committed to the customer.
Performs a variety of routine cashiering tasks, such as setting up and balancing cash drawers, processing payments, posting payments to accounts, updating account information, etc.
Process payments; receives monies; records transactions; balances cash and forwards revenues as appropriate.
Develops a rapport with internal/external customers; greets using a person's name; and demonstrates account ownership.
Researches accounts; determines adjustments according to established rules and procedures; notifies customers of deposits due and of payment discrepancies as necessary; posts time extensions for payments.
Receives and processes applications and work orders for services; determines deposit amounts and enters information on automated work order program.
Prepares billing adjustments, credits, debits and transfers on automated adjustment program.
Enters accurate customer information into computer systems.
Provides training to new and existing employees.
Performs routine clerical work, including but not limited to compiling data for reports, typing reports and correspondence, copying and filing documents, entering computer data, answering the telephone, etc.
Interacts and communicates with various groups and individuals such as the immediate supervisor, other department supervisors and employees, customers, and the general public.
Relieves receptionist as needed.
Performs related duties as required.