Clinical Technician / Customer Service Representative (Contract-to-Hire)

TEKsystems•New Berlin, WI

10d•$19 - $20•Onsite

About The Position

AdaptHealth is seeking a Clinical Technician (ClinTech) to support our Respiratory Therapy team by delivering, setting up, and educating patients on home medical equipment. This is a hands-on, patient-facing role that combines customer service, technical support, and healthcare exposure. You’ll split your time between the branch location and occasional travel to hospitals and assisted living facilities, helping patients safely use essential respiratory equipment. No prior equipment experience required—training is provided. This is a Contract to Hire position.

Requirements

1–3 years of customer service or administrative experience (office, medical, or insurance setting)
Strong communication skills and confidence working one-on-one with customers
Ability to learn and explain technical medical equipment
High attention to detail and problem-solving ability
Empathy and patience when working with patients
Basic computer proficiency (Microsoft Office, data entry)
High School Diploma or equivalent

Responsibilities

Set up and demonstrate respiratory equipment (CPAP, BiPAP, oxygen, nebulizers, etc.)
Educate patients and caregivers on proper use, cleaning, and troubleshooting
Explain insurance coverage and patient financial responsibility in a clear, supportive way
Work closely with Respiratory Therapists and internal teams
Complete delivery tickets, safety checklists, and required documentation accurately
Travel locally (typically within 1–2 hours) to patient locations as needed
Answering inbound/outbound calls
Processing orders and scheduling deliveries
Verifying patient and insurance information