Customer Service Representative

Churchill Opco Holdings LLC • Shrewsbury, NJ

1d • Onsite

About The Position

This is an opportunity to join a company that values PEOPLE and PROCESS, working alongside those with a PASSION for auto repair. If you are tired of mediocre jobs, this position offers a chance to be part of the future of the collision repair business. Each teammate is a valued part of the repair process, supported with the training and technology needed to succeed. The company emphasizes that they are in the people business, and they just happen to fix cars.

Requirements

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy, high degree of integrity.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Excellent customer service attitude.

Nice To Haves

• Specialized certifications from OEMs

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Keep customers informed throughout their repair process.
• Handle light accounts receivable.
• Perform administrative duties.
• Assist with the shop's day-to-day operations.
• Perform receptionist duties.
• Welcome visitors by greeting them.
• Answer questions and refer customers to the appropriate person.
• Schedule customer appointments.
• Determine customer needs in a calm and professional manner.
• Input customer information into computer software efficiently and accurately.
• Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers' questions and/or concerns.
• Make outbound calls to update customers about repair status and call insurance companies to follow up on status and payments.
• Consistently check, sort, and forward e-mails.
• Maintain a safe and clean reception area.
• Create and manage both digital and hard copy filing systems for all insurance partners.
• Perform other clerical work such as filing, photocopying, transcribing, faxing.
• Take memos, maintain files, organize documents, etc.
• Handle accounts receivables and enter customer payments.
• Manage inventory of office supplies and reorder when necessary.
• Provide administrative support to the collision consultants and accountant.

Benefits

• Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
• $50,000 employer-paid life insurance policy
• 401K plan with an employer match
• Employee Assistance Program includes confidential assistance in the following areas: Counseling from relationships to stress and substance abuse; Work/Life benefits, including personal, financial, and legal issues; Self-Help benefits; Peak performance coaching; Lifestyle saving benefits for wellness, shopping, travel
• Personal development and training
• Health savings account to assist with medical bills
• Paid time off to promote work-life balance
• 8 paid holidays, including Black Friday, and get your Birthday as a floating holiday!
• Growth opportunities within our company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed