Customer Service Representative

Pratt Industries•Lewisburg, OH

11h•Onsite

About The Position

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with customer accounts, including maintaining accuracy and efficiency. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

Minimum high school diploma or GED required
Excellent communication skills
Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals
Ability to write routine reports and correspondence
Ability to add, subtract, multiply, divide in all units of measure
Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – both ISO and QS

Nice To Haves

Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugated box industry

Responsibilities

Build sustainable relationships and trust with customer accounts through open and interactive communication
Ability to problem solve and confidently trouble shoot and investigate for more information needed to resolve customer complaints
Identify and access customer needs to achieve satisfaction
Back up to other customer service accounts as appropriate
Provide accurate, valid and complete information by using the right methods/tools
Proficient in software systems and practices
Ability to multi task, prioritize and manage time effectively
Process customer orders either directly from customers or sales representatives
Place orders on a timely basis for purchases of materials and supplies to be used in production
Process billing
Handle customer complaints and questions and follow-up with appropriate internal personnel as required
Maintain customer files
Process new items
Process purchase orders
Coordinate accounting credits
Record and distribute customer order changes
Fax confirmations to customers
Generate reports and assist in completing special projects
Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
Complies with company policies and procedures
Additional duties as assigned by management