Customer Service Representative

TEKsystems•Dallas, TX

11d•$15 - $15•Remote

About The Position

This is a Contract to Hire position based out of Dallas, TX. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Requirements

High School diploma or equivalent.
Good verbal and written communication skills, bilingual in Spanish or French a plus
Problem-solver; ability to deal with customers (internal and external) in difficult situations.
Basic mechanical aptitude
Type 35+ WPM.

Nice To Haves

At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
Previous experience in the hardware and home improvement industry preferred.
Technical mindset and the willingness to learn - most of this position is self taught

Responsibilities

Receives consumer calls and emails in regards to problems, installation instructions and general product information.
Answers high volume incoming technical support calls.
Offers knowledge to consumers and directing them to the proper source if necessary.
Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
While working with consumers over the phone completes information on computer screen with all of the pertinent data.
Requires basic knowledge of computer software for data input and retrieval.
Responds to consumer repairs and requests according to Consumer Service procedures.
Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.