Customer Service Representative

The Dixon Group • Twinsburg, OH

21h • Onsite

About The Position

The Dixon Group is seeking a Customer Service Representative to join our team in Twinsburg, OH. In this role, you’ll be the voice of Dixon, helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We’re looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you’re a recent graduate or looking to grow your career in customer service, we’ll provide the tools and training you need to succeed. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

Requirements

• Associate’s or Bachelor’s degree in a related field of study
• Strong communication and problem-solving skills
• Attention to detail and ability to stay organized in a fast-paced setting
• A positive, team-oriented attitude

Nice To Haves

• 2-3 years of experience in Customer Services, Inside Sales, or Administrative Support is preferred, but not required

Responsibilities

• Support both internal and external customers with professionalism and care
• Respond to customer inquiries via phone and email
• Process orders accurately and efficiently
• Handle invoicing and accounts receivable functions
• Troubleshoot and resolve product or service concerns
• Collaborate with team members on special projects and continuous improvements
• Coordinate customer orders and product shipments

Benefits

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree