Customer Service Representative
Ever Fresh Fruit Co•Boring, OR
•Onsite
About The Position
This role focuses on order management, customer coordination, and cross-functional communication to ensure accurate and timely fulfillment for our B2B customers. The Customer Service Representative is organized, proactive, and comfortable managing multiple priorities while maintaining strong attention to detail. This position works closely with Sales, Production, Logistics, QA, and Accounting to help keep daily operations running smoothly.
Requirements
- A minimum of 3 years of experience in customer service, order management, inside sales support, or a related operational support role
- Strong attention to detail and organizational skills
- Ability to manage issues through resolution with consistent follow-through
- Professional communication skills and ability to work collaboratively across departments
- Ability to prioritize and manage multiple responsibilities effectively
- Experience in manufacturing, food production, distribution, or operations-driven environment
- Familiarity with ERP systems (Macola or similar platforms)
- Exposure to CRM systems such as HubSpot
- Familiarity with Shopify or other e-commerce platforms
- Experience supporting B2B customer accounts
- Adaptability to handle changing priorities and work in a fast-paced environment.
- Proficient in Microsoft Suite
Responsibilities
- Enter, review, and revise customer orders accurately and efficiently
- Track orders through fulfillment and communicate updates, delays, or shortages to customers
- Coordinate with internal departments to resolve order, inventory, billing, or shipping issues
- Maintain customer account information, pricing updates, and related documentation
- Audit orders and transactions for accuracy, including peer review within the CSR team
- Participate in daily operational meetings and occasionally facilitate meetings in the absence of management
- Support invoice review, billing inquiries, and documentation tracking as needed
- Provide backup support for reception and freight/logistics coordination when required
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Life insurance plan
- Vacation and sick pay
- 9 paid holidays
- Tuition reimbursement
- Generous 401(k) match
- Dedicated Employee Development Team to assist with career growth
- Opportunities for advancement
- A leadership team that works alongside you for continued support
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
