Customer Service Representative - Grand Prairie, TX

Wurth Louis and Company•Grand Prairie, TX

1d•Onsite

About The Position

The Customer Service Representative is responsible for accepting and processing orders, and answering customer inquiries regarding price, product availability, order status, and lead times. This role acts as a liaison between company departments and the customer to ensure efficiency and communication. The representative will monitor, follow-up, and resolve customer issues related to changes in requirements, delivery, pricing, and other general concerns promptly. The goal is to ensure customer satisfaction by working collaboratively with all internal departments.

Requirements

High School or GED equivalent required
SAP experience is preferred
One to three years (1-3) experience working with inside and outside sales.
Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)
Ability to multi-task
Ability to work well under pressure
Excellent written and verbal communication skills
Must have experience with MS Excel, Word, and Outlook.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply concepts of basic algebra and accounting.
Use of both hands is required.

Nice To Haves

Bachelors degree preferred
Minimum 2-4 years experience in customer service/data entry role a plus.

Responsibilities

Accepts incoming phone calls, e-mails, and texts requests for quotation, price, delivery and new/change orders.
Answers questions related to company’s product offering.
Develops, documents, audits, and maintains all customer activity in SAP system.
Maintains data entry on orders and performs order verification to ensure accuracy.
Maintains necessary records, files, and reports in electronic format.
Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.
Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.
Ability to understand and interpret metrics and reports as established by management.
Maintains the highest ethical standards.
Look to add value to orders by upselling and increasing sales volume.
Gain information from vendors and internal departments to provide complete information to both internal and external customers.
Perform other duties as assigned.