Customer Service Representative (Re-Supply)
About The Position
This role involves learning and maintaining knowledge of the patient database and billing system, ensuring professional representation of the company, and handling patient information. The representative will obtain demographic and insurance details, collect co-pays, enter information into the computer system, and verify insurance benefits. A working knowledge of Medicare and insurance regulations is also required. The position necessitates effective communication with physicians, patients, families, and co-workers, as well as the ability to understand medical documentation. Responsibilities include scheduling set-ups, answering telephones politely, communicating with management and superiors, and maintaining positive working relationships with colleagues. The role requires initiative, productivity, and sound judgment within the scope of practice. Additionally, the representative will manage computer equipment and complete other assigned duties.
Requirements
- High School Diploma required
- Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc
Responsibilities
- Learns and maintains knowledge of current patient database and billing system
- Has proper phone etiquette and represents VieMed in a professional manner
- Obtains patient demographic and health insurance information; collects co-pay if appropriate
- Enters patient information into the computer system
- Verifies & records insurance benefits
- Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
- Able to read through and understand medical documentation effectively
- Interacts professionally with physicians, patients/family and Co-Workers
- Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure
- Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
- Communicates appropriately and clearly to Manager, and other superiors
- Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
- Utilizes initiative; strives to maintain steady level of productivity; self-mot Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
- Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
- Manages and operates computer equipment safely and correctly
- Completes other duties, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
