Customer Service Representative - Jacksonville

Turner Pest Control•Jacksonville, FL

10d•Onsite

About The Position

Turner Pest Control is seeking a friendly, helpful, detail-focused Customer Service Representative to join their team. This role is critical to the company's continued success, operating in a fast-paced, high-volume, inbound call center. The ideal candidate will be professional, attentive, and upbeat, contributing to a positive customer experience.

Requirements

Inner drive to make the sale and make the customer happy.
Two or more years of administrative/office experience.
Experience using MS Windows/Office and cloud-based software.
Ability to thrive in a fast-paced environment.
Ability to effectively manage time, prioritizing multiple tasks, maximizing performance while remaining customer-focused.
Ability to quickly learn multiple web-based software programs.
Strong data entry skills and a high level of accuracy.
High attention to detail and a desire for getting things right.
Ability to understand complex customer data and scheduling geographies.
Desire to work as part of a team and provide back-up when necessary.
Concern for helping people and an aptitude for making people feel important and valued.
Ability to read, write, speak, and comprehend English.
Legal eligibility to work in the U.S.
A high school diploma or equivalent.

Nice To Haves

Ability to converse with customers in both English and Spanish.
Experience working in a high-volume call center.
Ability to learn and retain complex pest control industry knowledge through company provided online, field, and classroom training.

Responsibilities

Answer inbound customer inquiries via telephone and email.
Provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information.
Assist in coordinating complex cross-department efforts between service, sales, management, and administrative teams.
Schedule service, log customer complaints & changes, and follow-up on any customer needs.
Make each customer feel like the most important one of the day.

Benefits

Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation
401(k) Savings Plan
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Stable, year-round employment
Opportunities for growth
Paid training
Paid time off
Eight paid holidays
Opportunities for advancement