Customer Service Representative
About The Position
The Customer Service Representative serves as the first point of contact for external customers, providing prompt, courteous, and effective service while processing orders. Using either a customer-designated computer system or Weber’s system, the representative receives inbound orders, processes shipment requests according to customer specifications, and responds to customer inquiries. The role also supports safety efforts and customer service requirements. The position works with warehouse and customer personnel to administer customer accounts, maintain positive customer relationships, and provide clerical support. Duties may be adjusted according to business needs, and reasonable accommodations may be made for qualified employees to perform essential functions.
Requirements
- High school diploma or GED.
- Six months to one year of experience and/or training, or an equivalent combination of education and experience.
- Ability to multitask in a fast-paced environment and manage priorities efficiently within critical deadlines.
- Accuracy in handling customer orders.
- Strong customer service, communication, interpersonal, analytical, and independent reasoning skills.
- Ability to work effectively with a wide range of personnel.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and speak effectively before groups of customers and employees.
- Ability to apply common-sense understanding to written, oral, or diagram-form instructions and solve problems involving several concrete variables in standardized situations.
- Proficiency in Microsoft Office.
Responsibilities
- Serve as the first point of contact for external customers and provide prompt, courteous, and efficient service.
- Process customer orders according to customer specifications.
- Process inbound product shipments and enter products into inventory using the customer’s computer system or Weber’s systems.
- Receive and process order releases, update systems, and notify customers.
- Ensure proper invoicing of accounts through customer activity reports.
- Provide shipping and tracking information to customers as required.
- Respond to customer inquiries and complaints regarding invoices, shipments, or inventory counts.
- Act as a liaison between the warehouse and customers in administering customer accounts.
- Participate in customer facility visits.
- Provide clerical support as required, including generating custom reports and responding to specific customer needs.
- Support safety efforts and customer service requirements.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
