Customer Service Representative - 2nd Shift - $1000 Hiring Bonus

Rogue Fitness•Columbus, OH

3d•Onsite

About The Position

Earn a $1000 bonus! This role qualifies for a $1000 Hiring Bonus if you are hired and start working by June 30, 2026. Depending on the position and meeting eligibility requirements, the bonus is paid after 90 days of employment. The 2nd shift position works full time from 2PM-10PM, Monday-Friday. The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available. Rogue Fitness is the leading manufacturer of strength and conditioning equipment, including barbells, power racks, sleds, and accessories. Founded in a garage in 2006, the company has grown to over 1400 team members globally. Rogue is the official equipment supplier of the CrossFit Games, USA Weightlifting, the Arnold Strongman Classic, and the World’s Strongest Man competition. The company remains dedicated to serving the needs of serious athletes at every level, from the garage to the arena.

Requirements

High school diploma or GED required
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy

Responsibilities

Process orders, forms, applications and requests
Deal directly with customers either by telephone, electronically, or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Manage customers' accounts
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions