Customer Service Representative - 2nd Shift - $1000 Hiring Bonus

Rogue Fitness•Columbus, OH

9h•Onsite

About The Position

Earn a $1000 bonus! This role qualifies for a $1000 Hiring Bonus if you are hired and start working by June 30, 2026. Depending on the position and meeting eligibility requirements, the bonus is paid after 90 days of employment. As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns, and requests about products and services. The 2nd shift position works full time from 2PM-10PM, Monday-Friday. An example schedule for 2nd shift is below: Monday - 2PM-10PM Tuesday - 2PM-10PM Wednesday - 2PM-10PM Thursday - 2PM-10PM Friday - 2PM-10PM Saturday - OFF Sunday - OFF Starting pay $23/hr. Additional 10% premium for 2nd Shift. The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available.

Requirements

High school diploma or GED required
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
A 10-panel drug screen (including marijuana) and pre-employment background check are required.

Responsibilities

Process orders, forms, applications and requests
Deal directly with customers either by telephone, electronically, or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Manage customers' accounts
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions