Customer Service Representative - EdAssist Account

TEKsystems • Arvada, CO

8d • $19 - $19 • Hybrid

About The Position

Are you passionate about helping others succeed in their education journey? Join our EdAssist Help Desk team, where you’ll support employees from top organizations as they navigate tuition assistance programs, certifications, and skill-building opportunities. You’ll be the go-to expert guiding users through everything from logging into the platform to resolving document issues and explaining policies. Every interaction matters—because for our users, it’s not just paperwork, it’s their future and financial investment.

Requirements

• 1–2+ years in Customer Service, Admin, or Front Desk roles
• Comfortable using multiple systems at once (CRM tools, Outlook, etc.)
• Strong attention to detail and ability to follow structured processes
• Confident in handling challenging or escalated conversations
• Independent problem-solver with excellent communication skills
• Understands the importance of accuracy—this involves real money and real impact

Nice To Haves

• Experience in Banking (Teller/Personal Banker) or Healthcare Admin
• Experience in College Admissions or Education-related roles
• Personal experience with higher education (Associate’s, Bachelor’s, etc.)
• High emotional intelligence—you navigate sensitive conversations with ease

Responsibilities

• Deliver exceptional customer support via phone and digital channels
• Troubleshoot login issues and system navigation questions
• Review submitted documents, identify gaps, and guide users through corrections
• Clearly explain program policies to new and existing users
• Help customers confidently navigate multiple systems and processes
• Handle escalations with professionalism, empathy, and confidence

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed