Customer Service Representative / Account Manager

SIMPSON DOOR COMPANY•Tumwater, WA

1d•$26 - $36•Onsite

About The Position

Support profitable sales growth by managing quoting, order execution, and customer communication while delivering fast, accurate responses and driving follow-up on open opportunities. This role is expected to operate with a high level of accountability, responsiveness, and ownership, contributing to a best-in-class customer experience.

Requirements

Associate’s degree in business, marketing, communication, or equivalent experience
Strong communication and customer service skills
High attention to detail with strong organizational and multitasking ability
Ability to work effectively in a fast-paced environment
Team-oriented mindset with the ability to work cross-functionally
Proficiency with standard business software and systems

Responsibilities

Own day-to-day customer communication, ensuring timely and professional responses
Provide product knowledge, pricing, and order support to customers and internal teams
Generate accurate quotes and respond to customer inquiries in a timely manner
Track and follow up on open quotes to support conversion and order growth
Manage routine claims, balance inquiries, and order-related issues
Maintain accurate customer records and order data within company systems
Partner with outside sales representatives to support customer needs and close opportunities
Identify opportunities to move existing inventory, including SMO, by aligning with customer demand
Support overall team performance through collaboration, communication, and consistent execution

Benefits

Medical, Dental and Vision Plan
401(k) 100% match up to the first 4% of an employee’s own 401(k)contributions. The Company may also provide an additional discretionary contribution of 4% of your compensation (CORE). Company contributions are 100% vested.
10 vacation days per year
80 hours of sick leave per year
Life Insurance
Long Term Disability
8 Paid Holidays per year plus 3 floating holidays
Employee Assistance Program
Safety Reimbursement Program
Health & Wellness Reimbursement Program
Employee Recognition Program after 5 years
Employee Product Discounts