Customer Account Representative

Alphabe Insight IncLawrence, MA
$47,000 - $51,000Onsite

About The Position

Lumina Agency Inc is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, helping to build and maintain strong client relationships while ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a supportive and fast-paced environment.

Requirements

  • Strong communication and interpersonal skills.
  • Excellent customer service mindset and professional demeanor.
  • Ability to manage multiple tasks and priorities efficiently.
  • Strong organizational and problem-solving abilities.
  • Attention to detail and commitment to accuracy.
  • Ability to work independently and as part of a team.
  • Adaptability and willingness to learn new processes and systems.
  • Proficiency with basic computer applications and office software.

Responsibilities

  • Serve as the primary contact for customer inquiries and account-related requests.
  • Build and maintain positive relationships with new and existing clients.
  • Provide accurate information regarding products, services, and account details.
  • Assist customers in resolving questions, concerns, and service-related issues.
  • Monitor customer accounts and ensure information remains accurate and up to date.
  • Coordinate with internal departments to support customer needs and deliver effective solutions.
  • Maintain detailed records of customer interactions and account activities.
  • Identify opportunities to improve customer satisfaction and account retention.
  • Support daily administrative and account management tasks as needed.

Benefits

  • Paid Time Off
  • Health and Wellness Benefits
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