Customer Service Representative

TEKsystems • Olathe, KS

19d • $19 - $19 • Onsite

About The Position

TEKsystems is proud to partner with a locally owned, community-focused organization in search of Customer Service Representatives to join their diverse and inclusive team. This is a fantastic opportunity to work with a company that supports some of the nation’s most recognized brands, including Lowe’s, Amazon, Target, and Walmart.

Requirements

• Customer service
• Customer support
• Call center
• This role will have to handle different computer systems so it is very important to bring in computer-savvy folks.
• Attention to detail and ability to handle fast paced environment.

Responsibilities

• Responsible for handling work ticket orders for their national accounts received electronically or by phone, a lot of the calls can be outbound in nature.
• Qualifying/verifying customer requests.
• Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.
• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction.
• Other duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed