Customer Service Representative

LPC Personnel • Houston, TX

16d

About The Position

We are seeking multiple Customer Service Representatives to join a busy, fast-paced team. The role focuses on delivering excellent customer service, solving problems, identifying customer needs, and supporting customer retention. Experience with utility services or in a sales-driven environment is highly preferred.

Requirements

• Previous experience in customer service, sales, or a related field, with a strong focus on client satisfaction.
• Positive, professional, friendly, and approachable demeanor.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively while maintaining professionalism.
• Bilingual in Spanish and English, with the ability to assist a diverse range of clients.

Nice To Haves

• Experience working with utility services or in a sales-driven environment.

Responsibilities

• Address customer inquiries, billing questions, and service concerns promptly and professionally.
• Identify opportunities to offer relevant products and services and help customers find suitable solutions.
• Troubleshoot and resolve service issues or product concerns efficiently.
• Update customer records accurately based on interactions.
• Stay informed about utility regulations, products, and services to provide expert assistance.
• Build and maintain positive, professional customer relationships, focusing on retention and long-term satisfaction.
• Meet or exceed customer service quality and sales performance goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed