Customer Service Representative (One-Year Contract Position) - Crown Autobody and Glass - South

Crown Auto Group • Winnipeg, MB

5d • Onsite

About The Position

Crown Auto Group is seeking a Customer Service Representative for a one-year contract position at Crown Autobody & Glass South. This role involves providing exceptional service to autobody repair customers, acting as the first point of contact, and guiding them through the claim and repair process. Success in this role requires the ability to work with multiple computer programs after comprehensive training.

Requirements

• High school diploma, GED, or equivalent
• 2+ years of customer service experience preferred
• Excellent organizational and time management skills
• Strong communication, interpersonal, and teamwork skills
• Customer-oriented with a desire to provide an exceptional customer experience
• Focused and detail-oriented
• Positive, energetic attitude with a willingness to learn
• Solid command of computers and Microsoft Office programs
• Valid driver’s license and ability to drive manual transmission
• Demonstrates Crown Auto Group’s CARMA values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude

Nice To Haves

• Collision centre and/or automotive experience is an asset
• Knowledge of Manitoba Public Insurance processes is an asset
• Other languages spoken are considered an asset

Responsibilities

• Greet customers and provide them with a positive first impression
• Guide customers in person, online, and on the phone through the claim and repair process, responding to inquiries, educating them about the MPI process, and booking appointments
• Collaborate with production, the parts team, and MPI, and proactively provide customers with updates on their vehicles to help meet estimated timelines
• Coordinate with insurance companies for claim processing, ensuring all required documentation is completed accurately and on time
• Collect payments and signatures from customers as required
• Walk clients to their vehicles on delivery and explain the repairs completed
• Assist with office work as required

Benefits

• Competitive salary
• Encouraging team environment
• Comprehensive benefits package including extended health, dental, vision, and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement opportunities
• Access to Perkopolis, Canada’s leading corporate concierge discount service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED