Customer Service Representative

West Shore Home • Mechanicsburg, PA

12d • Onsite

About The Position

West Shore Home is a leading home improvement company specializing in bathrooms, windows, doors, and flooring. With over 40 locations nationwide and more than 3,000 employees, the company is technology-driven and focused on providing high-quality, convenient remodels. As a Customer Service Specialist, you will be responsible for all customer service functions at your assigned branch, ensuring a 5-star experience for customers needing post-installation services. This includes diagnosing product issues and scheduling service visits.

Requirements

• A passion for building relationships.
• A desire to work independently, efficiently, and with high accountability.
• A proven track record of success in customer service-related roles.

Responsibilities

• Handle high volume inbound and outbound calls, quickly establishing relationships with customers.
• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
• Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
• Order necessary parts through manufacturers and schedule service visits when needed.
• Keep customers aware of any service-related schedule changes.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed