Remote Customer Service - Omni-Channel T2 CS - Ecommerce - English
ModSquad•AL Remote, AL
•Remote
About The Position
We are teaming up with one of our gaming clients to provide a rare opportunity to support their online store. Mods on this project will provide T2 phone, chat and ticket support via Zendesk. Project Hours (all times Pacific): 24/7 Availability most needed Thursday - Sunday Commitment: 30 hours per week Language: English Location: USA Orientation Begins: ASAP (2 weeks orientation)
Requirements
- Previous customer support experience is required
- Mastery of the written word (grammar, spelling, punctuation)
- Ability to pick things up quickly
- A dedicated desktop or laptop computer running Windows 11 or later
- A reliable, high-speed internet connection
- A high-quality headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling calls
- Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device
Nice To Haves
- Anime fans!
- Familiarity with Zendesk is a plus
- Chat and phone support experience is a huge PLUS!
- Comfortable taking the initiative
- Comfortable doing searches in multiple screens/windows using admin tools
- Comfortable working in a fast-paced environment where a lot is expected from you
- Retail and/or eCommerce experience is a plus
- Passion for shopping and helping customers shop is required
Responsibilities
- Providing Customer Support via Zendesk ticketing system
- Using admin order tools to review order status to provide resolutions to customers
- Using admin tools to review user accounts and assist with account issues.
Benefits
- Work remotely
- Set your own schedule
- Pick your projects
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
