Spanish/English - Customer Service Representatives - Remote

Sutherland • Winnipeg, MB

2d • Remote

About The Position

Sutherland is hiring Bilingual Customer Service Representatives to provide outstanding and personal support to customers of an exciting streaming service. This is a remote, work-from-home position. As a Bilingual Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll use your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.

Requirements

• Bilingual in Spanish/English (testing verification will be required)
• An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)
• Efficient and accurate typing skills (at least 30 words per minute)
• Experience using a streaming player or gaming system
• Excellent verbal and written communication skills and are a strong multitasker
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent
• Excellent Internet connectivity: Internet access speeds of at least 2 MBPS upload and 10 MBPS download
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.
• Must be authorized to work in Canada.

Nice To Haves

• You are the go-to person to help troubleshoot tech problems.
• You leverage streaming services regularly.
• You excel at handling customer inquiries of varying types.
• You are an active listener and enjoy building rapport with customers.
• You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
• You leverage two-way feedback to enhance your performance.

Responsibilities

• Provide inbound customer care, primarily over the phone and email.
• Deliver exceptional customer service and solutions.
• Resolve billing issues, troubleshoot errors and concerns.
• Guide customers to the products and services that will best meet their entertainment needs.

Benefits

• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities
• Monthly company reward & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED